How can a shared service delivery model benefit the employees and management of an organization?

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Address the following in your initial post:

How can a shared service delivery model benefit the employees and management of an organization?
What are some challenges of a shared service delivery model to the employees and management of an organization?
How do changes in technology affect service delivery, effectiveness, and efficiency?
Provide examples from your own experience in the workplace to support your responses.

 

* Work at a care coordinator for a hospital*