We run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face?
Question Description 1. For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job […]