course operational excellence complete research paper as per requirement

Open Textbook and Resources

APA format is required – USE THE APA TEMPLATE.

Each question below must be addressed in your paper. Use an in-text heading to identify each question (Do not restate the question as the heading-use a topic heading instead). Each question must also be supported with appropriate APA-formatted citations which match full references at the end of the paper. All references should be current from the years 2015 to present day. Each section should be at least 2-3 paragraphs in length.

Chapters 12-14 of the course text discuss different systems used to manage operations. For your paper this week, select one of the following Management Information Systems (MIS), research available services and address the following questions in your paper:

Systems to choose from:
Supply Chain Management (SCM)
Transaction Processing Systems (TPS)
Enterprise Relationship Planning (ERP)
Customer Relationship Management (CRM)


  1. Describe what (or if) your current organization currently uses for this system?
  2. Discuss 2-3 of the benefits of this system in your organization
  3. Discuss 2-3 of the challenges or potential risks involved in using this system in your organization
  4. Provide your recommendation for actions your organization should take based on your research of this system