“Dashboards” Please respond to the following:
Read the article, “HPE Business Value Dashboard.” Then, find an organization that has adopted a real-time dashboard for its internal use within the last three years. Do not repeat examples from the textbook or that have been posted by other students. Please respond to the following:
- What are the most important parts of this dashboard?
- How do these parts help the business managers? How do they help the individual contributors?
- Have real-time dashboards replaced the traditional business report? Justify your answer.
Pls response to this below:
Good afternoon everyone,
Ebay has a customer service tool to help sellers on eBay determine how well their â€œcustomer service practicesâ€ are compared to other eBay sellers. It also lets the seller know how eBay feels about how â€œwell the seller is doing and how likely the seller is to encounter problems on eBay because of something they have and/or have not done.â€ (Hsiao, 2019).
The most important parts of this dashboard include an area where the â€œseller can evaluate their recent eBay performance and identify areas that need improvementâ€ when compared to eBayâ€™s policies. The dashboard will show how the item the seller is selling will be â€œdisplayed in eBayâ€™s best match search results for items of the same kind in which they are sellingâ€. â€œRaisedâ€ means how actively eBay is endorsing their products compared to others; â€œstandardâ€ means the sellerâ€™s product is in its proper position and â€œloweredâ€ means eBay is not supporting the sellerâ€™s product because of prior issues such as â€œpoor customer service and/or policy compliance.â€ (Hsiao, 2019).
They also have an expanded service that will tell the seller whether or not you as the seller will â€œreceive a discount on your seller fees as a result of good seller performance, and if so, what the percentage of the discount isâ€. (Hsiao, 2019).
In the summary the seller will find eBayâ€™s observation of how they have complied with eBayâ€™s policies. â€œAll sellers should strive for a “good” rating, rather than a “fair” or “poor” rating here, as anything below “good” places the seller is in line for potential account restrictions. Note, too, that even with a “good” rating, the seller can still be punished or suspended immediately for relevant offenses.â€ (Hsiao, 2019).
You will also find in the sellerâ€™s dashboard information on â€œbuyerâ€™s satisfactionâ€ and a detailed listing of â€œseller account statusâ€ which shows â€œany fees the seller currently owes.â€ You will also find a â€œsummary of the sellerâ€™s lifetime transactions on eBay and their total value in dollars.â€ (Hsiao, 2019).
How do these business parts help the business managers? How do they help the individual contributors? These parts of the dashboard will help both the seller and the consumer. Having this information available to the seller will assure that the sellerâ€™s â€œselling activitiesâ€ are in compliance with eBayâ€™s expectations. It helps the consumer of eBay products assure they are doing business with companies who are in good graces with eBayâ€™s policies and customer service expectations. (Hsiao, 2019).
Have real-time dashboards replaced traditional business reports? I do not believe real-time dashboards have replaced traditional business reports. I believe they both have a place in properly aligning the companyâ€™s business practices to business goals. According to DJ Wardynski (2017) in his article, Visual Business Intelligence Dashboards or Reports: Which is Best for Your Business?, the answer to this question is clear as mud. Part of the problem arises with peopleâ€™s definition of what is a â€œreportâ€ and the format in which the report is requested. Fortunately, with the advancement of computers come more user-friendly organization and format of the data. â€œFundamentally, both dashboards and reports serve the same purpose: condensing information in a summary format that a decision-maker can use to make decisions quickly. The difference is in how they are created and for what kind of audience.â€ (Wardynski (2017).
HSIAO (2019) Check Your eBay Seller Dashboard. Retrieved November 10, 2019 from
Wardynski (2017) Dashboards vs. Reports – Which is Better for My Business? Retrieved November 10, 2019, from
Hope every one has a GREAT week!!!