Grand Canyon University Staff Members Discussion

Some staff members may act or do something out of emotions. Leaders and managers need to have a basic understanding of emotional intelligence to help guide staff to making better decisions and understand why the staff member did what they did. For example, a nurse smarts off to a patient after the patient had been very disrespectful to her. The patient complained so the nurse was called into the office. The leader or manager needs to have emotional intelligence to understand that the nurse had been disrespected all day by the patient and she eventually had enough of it and smarted back off to the patient. The manager understands why she said what she did, but tells the nurse to try not to do it again.