In this week’s reading, we learned about the challenges of providing service excellence in healthcare. For your assigned service experience components (service product, service setting, and service delivery system):

  • Choose a specific service and answer the four following      questions:
    • What options do healthcare organizations have if they       wish to enhance the value it provides to their customers?
    • What specific customer service data might be used to       assess customer service in your assigned service component?
    • For your selected service, what would be explicit       examples of service quality characteristics (Responsiveness, Assurance,       Empathy, Tangibles and Reliability)?


 Students Whose Last Name Begins with
Total   Service Component     


A through J

Service Product


K through Q

Service Setting


R through Z

Service Delivery System


Your initial post should be 300 words and excluding the textbook, include at least two scholarly references in APA format.