In this week’s reading, we learned about the challenges of providing service excellence in healthcare. For your assigned service experience components (service product, service setting, and service delivery system):
- Choose a specific service and answer the four following questions:
- What options do healthcare organizations have if they wish to enhance the value it provides to their customers?
- What specific customer service data might be used to assess customer service in your assigned service component?
- For your selected service, what would be explicit examples of service quality characteristics (Responsiveness, Assurance, Empathy, Tangibles and Reliability)?
Students Whose Last Name Begins with
Total Service Component
A through J
K through Q
R through Z
Service Delivery System
Your initial post should be 300 words and excluding the textbook, include at least two scholarly references in APA format.