management case study 8

  • Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
  • Students must mention question number clearly in their answer.
  • Late submission will NOT be accepted.
  • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
  • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).


  • Please read the case “UPS Actively Pursues Sustainability.”in Chapter 3 “The Manager’s Changing Work Environment & Ethical Responsibilities” available in your textbook – Management: A Practical Approach 7th edition by Kinicki, A., & Williams, B., and answer the following questions:

Questions:(1.25 x 4= 5 marks)

Q1. How does UPS’s approach toward sustainability impact the triple bottom line? Be specific.

Q2. Which of the six general environmental forces influenced Mr. Kuehn’s approach toward sustainability? Discuss.

Q3. To what extent is UPS’s approach toward sustainability consistent with the four approaches to deciding ethical dilemmas?

Q4. Evaluate UPS’s approach toward sustainability against Carroll’s model of social responsibility shown in Figure.

Figure: Carroll’s Model of Social Responsibility

case study