MHA 5020 Capella University Patient Satisfaction Discussion
- Choose a framework appropriate for examining the type of data under investigation. Look at the following for examples and explain the basis for your choice.
- For a compliance project, use the regulations.
- For an accrediting assessment, use the standards and site survey criteria.
- For the implementation of a new service line, consider using the balanced scorecard framework.
- Explain how a project addresses and adds value to each of the four areas of an organizational balanced scorecard. (The four areas being, business operations, finance, customer service, and organizational learning and growth.)
- Create a balanced scorecard table similar to the one presented in the Balanced Scorecard Example, linked in the Resources of this unit.
- Consider a strategic, systems perspective as you contemplate value to the organization and how the project aligns with the organizational mission, vision, and strategy.
- Find evidence to support your assertions and conclusions.
- Determine what additional information would strengthen your value proposition.
- Develop proposed structures (for example, pie chart, graph, spreadsheet, process map) for the visual display of summarized raw data.
- Reflect on what type of visual display structure will best fit your selected topic. Although you are just beginning to collect data, you will want to consider how to display it.
- Ensure that your data displays are clear and easily interpreted.
- Ensure that the proposed title includes the focus of the data, units of measurement, the organization’s name, and time frame.
