New Technologies for Improving Public Service and Participation

350-word response in which you address the following questions:

How have legislative strategies been used to improve government performance?
What is the impact of the focus of public programs shifting from “inputs” to “outputs”?
What new roles are appointed and elected officials required to play in the transition to remote digital service delivery?
How will governments adopt to telenetworking at-home work necessitated by the pandemic?
How does the availability of online options improve citizen satisfaction with the services they receive?

references:

Chapter 5, “Accountability and Equality of Access: Balancing Political Responsiveness with Administrative Effectiveness” (pp. 111–135)
Chapter 6, “Advancing Digital Governance and Performance Management” (pp. 136–162)
Chapter 7, “Applying Digital Technologies to Improve Public Services” (pp. 163–188)

Milakovich, M. E. (2012).