operations management discussion concerns the article 1

The discussion concerns the article “Deming-based lean six sigma management as an answer to escalating hospital costs,” by H.S. Gitlow and A. L. Gitlow, The Quality Management Journal, Vol. 20, No. 3, 2013, pp. 6-9.

This article is important because it will help you understand the difference among various approaches to ensuring quality in a service organization.You have two options.

The first (and best) option is to base your answer on your past or current employer (even an internship or part-time job such as fast food restaurant).Did this employer follow the management by objective approach to managing quality or did they follow the Deming-based approach to managing quality.Include a thorough description and state why the approach they took corresponded to one of these management styles.

The second option is to find an article that compares these two approaches (management by objective versus Deming’s process oriented approach).Summarize the contents of the article, being as specific as possible.Which method do they prefer?Why? Do you agree with their conclusions? Why or why not?

Use 150-250 words in your initial post.If the first option is chosen, there is no need to find an article.