process innovation module 2 case icloud


Module 2 – Case

Process Innovation

Assignment Overview

In this assignment, you will identify and apply BPR principles to problems within an organization that is familiar to you. This may require you to do further research into the sources of the problems you identify, and potential solutions that have been posed for them. You may also wish to research online case studies of BPR applications as a guide toward identifying the kind of analysis you need to provide.

Case Assignment

Prepare a 5- to 7-page paper in accordance with the following Assignment Expectations, on the topic:

“Lessons that could be learned by applying BPR principles to my organization”

Start by summarizing the core principles of business process reengineering, as you understand them from your reading and other research. Then identify one or more key process problems that are currently being faced by an organization. Choose an organization you are either a member of, or some other organization whose operations you are significantly familiar with. This need not be a manufacturing organization; the same principles apply to service organizations, nonprofits, and even government agencies. If you cannot find a couple of key process problems, then you are not looking very hard. Briefly describe these problems and their effects on the organization, as well as their place within the organizational structure and hierarchy. Then, drawing on your statement of principles, identify how you think BPR might be usefully applied to the problems you describe, and what you expect some of the results might be. Finally, identify what you see as the major barriers or sources of resistance to attempting a BPR-type solution to your problems. Finish with a summary paragraph in which you assess the overall utility of BPR, in light of the case that you have just described.

Assignment Expectations

Length: The written component of this assignment should be 5-7 pages long (double-spaced) without counting the cover page and reference page.

Organization: Subheadings should be used to organize your paper according to the questions.

Grammar and Spelling: While no points are deducted for minor errors, assignments are expected to adhere to standard guidelines of grammar, spelling, punctuation, and sentence syntax. Points may be deducted if grammar and spelling impact clarity. We encourage you to use tools such as and proofread your paper before submission.

As you complete your assignment, make sure you do the following:

  • Answer the assignment questions directly.
  • Stay focused on the precise assignment questions. Do not go off on tangents or devote a lot of space to summarizing general background materials.
  • Use evidence from your readings to justify your conclusions.
  • Cite at least five credible resources.
  • Reference your sources of information with both a bibliography and in-text citations. See the Student Guide to Writing a High-Quality Academic Paper, including pages 11-14 on in-text citations. Another resource is the “Writing Style Guide,” which is found under “My Resources” in the TLC Portal.

Your assignment will be graded using the following criteria:

  1. Assignment-driven Criteria: Student demonstrates mastery covering all key elements of the assignment.
  2. Critical Thinking/Application to Professional Practice: Student demonstrates mastery conceptualizing the problem, and analyzing information. Conclusions are logically presented and applied to professional practice in an exceptional manner.
  3. Business Writing and Quality of References: Student demonstrates mastery and proficiency in written communication and use of appropriate and relevant literature at the doctoral level.
  4. Citing Sources: Student demonstrates mastery applying APA formatting standards to both in text citations and the reference list.
  5. Professionalism and Timeliness: Assignments are submitted on time.

Module 2 – Background

Process Innovation

Video material

The Process of Innovation | Stephen Ridley.

Required Reading

Galliers, R. D. & Baker, B.S.H. (1995) An Approach To Business Process Reengineering: The Contribution Of Socio-Technical And Soft OR Concepts. Information Systems and Operational Research. 33(4): 263-278. Retrieved October 21, 2017, from

SweetProcess (2017) The ultimate guide to business process reengineering. Retrieved October 21, 2017, from

Kissflow (2017) Business Process Reengineering (BPR) – Definition, Steps, and Examples. Retrieved October 21, 2017, from

Harmon, P. (2010) The Scope and Evolution of Business Process Management. In . vom Brocke and M. Rosemann (eds.), Handbook on Business Process Management 1, International Handbooks on Information Systems, Springer-Verlag Berlin Heidelberg. Retrieved October 21, 2017, from

Optional Reading

Schmiedel, T., Brocke, J., & Recker, J. (2013) Development and validation of an instrument to measure organizational cultures’ support of business process management. Information & Management, 51(1):43-56. Retrieved November 15, 2017, from

Garvin, D. (1998) The Processes of Organization and Management. MIT Sloan Management Review. Summer 1998. Retrieved November 15, 2017, from

Yamamoto, Y. and Bellgran, M. (2013) Four types of manufacturing process innovation and their managerial concerns. Forty Sixth CIRP Conference on Manufacturing Systems. Procedia CIRP 7:479 – 484. Retrived November 15, 2017, from