After reading the textbook assignment and module resources, create an initial post based upon this scenario:
You are the top salesperson for XYZ Company and have unknowingly sold faulty products to 15 customers. Are there contextual or environmental factors that might affect the delivery of your message? Which channel and medium of communication would you select for dealing with this problem and why? Would you utilize more than one channel? If so, in what order would you share the information?
ONE TO TWO PARAGRAPHS
Textbook: Managerial communication: Strategies and applications. Hynes & Veltsos 2019
Video: BP Gulf Communication