1.  What do soft data report? 2.  Are the findings from soft data consistent across subgroups? 3.  How often should soft data be examined?

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1.  What do soft data report?

2.  Are the findings from soft data consistent across subgroups?

3.  How often should soft data be examined?

4.  How does soft data relate to hard data?  What actions should be taken when looking at soft data?