MGT 530 SEU Carrefour Quality and Technology Evaluation Discussion

I’m working on a management discussion question and need the explanation and answer to help me learn.

Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket. 

Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

• Customer satisfaction
• Forecasting
• Capacity planning
• Location
• Inventory management
• Store layout
• Scheduling 

Directions:

• Discuss the concepts, principles, and theories from your textbook. Cite your textbooks (Find here) and cite any other sources if appropriate (one at least).