What is the product and service model of Southwest? Who is their primary target market, and how is Southwest positioned with this group?
Case studies are an important learning strategy in business classes as they provide an opportunity for you to critically analyze events that have taken place in real-life businesses. This develops your critical thinking and research skills as you research the competition and industry in which your business resides with an end goal of formulating a recommendation for the challenges faced by the company.
Select one of the three case studies listed below, which can be found in your textbook. Evaluate the case of your choice, and respond to each of the questions below using both theory and practical managerial thinking as well as supporting research.
Option 1: Southwest Airlines (pp. 490–491)
- What is the product and service model of Southwest? Who is their primary target market, and how is Southwest positioned with this group?
- What is the pricing strategy of Southwest compared to other airlines? Is this a differentiating factor?
- What risks does Southwest Airlines face both from a macro and micro environmental standpoint?
- Can Southwest continue to thrive as a low-cost airline when tough economic times hit or as other airlines mimic its business model?
