USF Tech Quality at Carrefour Discussion

Carrefour  is a French owned hypermarket operating in many places including Saudi  Arabia. Consider Carrefour in Saudi Arabia when you, as a customer,  judge the quality of the hypermarket.

Explain  how quality is evaluated, and the role of technology in the customer  perception of quality. Compare Carrefour’s quality and technology to  another hypermarket in the area. Order the following criteria as most to  least important for the successful operation of a hypermarket, and for a  different industry (not a hypermarket) and explain why there are any  differences and the implications for operations:

Customer satisfaction


  • Capacity planning
  • Location
  • Inventory management
  • Store layout
  • Scheduling
  • Directions:
  • Discuss  the concepts, principles, and theories from your textbook. Cite your  textbooks and cite any other sources if appropriate.
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